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Cancellation and Return Policy

Cancellation Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@mysoap.in or call us on xxxxxxxxxxxx
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse.
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
  • Serial Number is tampered.
  • Defective products that are covered under Seller/Manufacturer’s warranty.
  • Product is used or altered.
  • If request is initiated after 5 business days of order delivery.
  • Free product provided by brand.
Categories not eligible for Return:
  • Customized Products (eg: baby soap, fairness soap, etc) cannot be returned since they are available during select promotions and ordered on demand.
  • Personal care appliances cannot be returned due to hygiene issues.
  • Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

    I have received a damaged or defective item/wrong product in my order, how should I proceed?
    Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

    If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

    • Step 1: Contact our Customer Support team via email (support@mysoap.in ) within 5 business days of receiving the order.
    • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
    • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
    • Note: If it is a case of replacement, it is subject to the availability of stock.

      Do I have to return the free gift when I return a product?
      Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
      Can I return part of my order?
      Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.